Turning off your gas supply

To safely turn off the gas supply:

1. Locate the gas isolation valve
   This is usually positioned close to your gas meter. In newer homes, the meter is often located outside in a meter box.

Other common locations include:

• Under the stairs
• Beneath the kitchen sink
• Inside the garage

1. Identify the isolation valve handle
   Look for a lever or handle attached directly to the gas pipe near the meter.
2. Turn off the gas supply
   Rotate the lever until it sits at a 90° angle across the pipe.

• Parallel with the pipe = Gas supply ON
• Crosswise/perpendicular to the pipe = Gas supply OFF

Only turn off the gas supply if it is safe to do so. If you suspect a gas leak or smell gas, avoid using electrical switches or naked flames and contact the appropriate emergency service immediately.

No Electricity? Call 105

If you’re experiencing a power cut or electrical emergency, call 105 for free from any phone.

Call 105 if you have:

• A power outage or power cut in your area
• Problems with your main fuse
• Leaks or moisture around your electricity meter
• Damaged or fallen power lines
• Questions about your electricity network operator or connection code (“Block Letter”)

The 105 service will connect you directly to your local electricity network operator for help and updates.

Fixing Leaking Pipes

This page provides basic guidance to help you carry out simple pipe repairs yourself. To avoid injury or damage to your home, always use the correct tools and appropriate protective equipment.

If you’re unsure about any part of the job, please contact us to arrange a visit from one of our engineers instead.

Shutting Off the Water

If you can isolate the water supply to a specific area, you won’t need to turn off the water at the mains. Look for a shut-off valve near the damaged pipe — this will stop the water supply to that area only. These valves are often located behind or underneath fixtures and appliances.

If there isn’t a local shut-off valve, you’ll need to locate the main stopcock (also called a stop valve). This is usually found on the ground floor of your home, most commonly under the kitchen sink. If you’re having trouble finding it, trace the pipework back from a tap until you locate a valve on the main water supply.

Turn the stopcock clockwise to shut off the water supply

Getting the water pressure down

1. Turn off the water first.
2. Turn on all the taps that use the leaking pipe, so you can drain out any water. This should give you a better view of the problem and stop more water damage.
3. Look for bleed valves if the taps don’t drain the pipe.
4. Tightly wrap a cloth round the pipe, or by taping any splits or cracks you can see. This will only work for a short while, and you shouldn’t run any water through the pipe for a long period. It’ll at least stop more water escaping and prevent extra water damage.

Power Cut? What to Do if You Have No Electricity

Power cuts can be stressful, especially during the winter months. This guide covers the key things you need to know — how to identify a power cut, what steps to take if your electricity goes off, and how to be better prepared in the future.

Please follow this electrical emergency safety advice:

• If it’s safe to do so, switch off all electrical appliances, including lights and other equipment.
• Locate your fuse box carefully. If it’s in a dark or difficult-to-access area, use a battery-operated torch, as the power supply will need to be switched off.
• If there are no visible signs of damage, such as cracked or burnt covers, turn off the main switches.
• If you notice a burning smell, smoke, or damaged cables or equipment, keep a safe distance and monitor the situation closely, as the fire brigade may need to be contacted.